Locating Materials
You can use the OPAC (Online Public Access Catalog, i.e. catalog) when helping patrons to look up library materials.
In SIRSI/Workflows: You can look items up via “item search and display” under the Common Tasks menu. Type the search terms in the first field, then use the drop-down menu to tell the system how you are searching. Make sure you choose Keyword or Browse from the Type box to the right of the search box, otherwise not all results will display.
See the Circulation Procedures tab for information about logging in and using SIRSI Workflows.
Often patrons have questions about the location of materials. We have maps at the Service Desk to assist patrons, as well as computers by the stairs where they can search the catalog for their material. It is expected that library staff will familiarize themselves with the library and the library website.
If something isn’t where it’s supposed to be, and you’ve checked the re-shelving area behind the Service Desk, first recheck the location of the item in the online catalog then double check the stacks. It can be easy to miss items. Quickly scan the shelves surrounding the area where the material should be. If the material still can’t be located, take the patron’s name and email and tell them that you’ll have someone from the library staff contact them, then pass that information on to the library staff know.
Microforms/Storage Room
If a patron requires material from the Microforms/Storage Room (located on the basement level), please contact an Access Services staff member.
Copiers / Printers
The printers are capable of printing from the computers, as well as straight copying. Ask Access Services staff if you need help learning how to use the printers. Students often have questions about how to use the printers, so you must know how to help them.
The printers are capable of scanning and emailing.
The printers are not capable of faxing.
Check at the beginning of your shift to ensure there no error messages such as paper jams. Let Access Services or IT staff know if there are issues.
Student workers should report printer malfunctions or paper refill needs to Access Services staff as soon as they occur, they will pass on the information to the appropriate channel.
Staff should report printer malfunctions to the facilities channel on Teams.
Scanners
There are two scanners in the library for patron use. One is on the bottom floor of the library between the service desk and public computers. The second scanner is located on the top floor by the door to the stairs.
All patrons (students, faculty, staff, and public patrons) may use the scanners for documents or books. Scans can be emailed or uploaded onto USB.
You may occasionally need to do minor troubleshooting for the scanners.
Please try these solutions before contacting Joy Whitfield about issues with the scanners:
If someone is having an issue scanning a document, make sure that the scanner's base is completely in the flat position and that the document is pulled to the bottom of the scanning platform and is being hit by the red light during the scan.
If the scanner is turned off, you can turn it back on by pressing the power button on the scanner's right side. When the scanner is on the button will glow blue, but this blue light will not be present if the scanner is off.
Once the scanner has been turned on you may need to open up the "KIC" program on the touch screen.
If the scanner is on but not working properly, or if the screens seem to be frozen you may need to reboot the entire system.
In order to reboot the system you will have to go to the back of the machine and open the box with wires coming out of it. There will be a small black box you can gently remove (do not unplug anything). On the side of the box there will be a small power button; press this button for 10 seconds to let the entire system turn off.
Once both screens have gone black and 10 seconds have passed, press the power again to reboot the system.
If none of these solutions work, please contact Joy Whitfield or another member of Access Services to inform them about the issue.
Desk Supplies
Keep staplers and paperclip holders well-stocked.
Please ask patrons to use staplers, tape, scissors, 3-hole punch, etc. in the library, and preferably at the supplies station at the Service Desk.
There are extra staples, paper clips, butterfly clips, glue sticks, white out, tape, pens, and pencils in the first drawer on the left side of the Service Desk and on the bookshelf to the left of Office 241. More earplugs can be located in the yellow box on top of the bookshelf between Offices 241 and 242. Please ask students to only take one set of earplugs at a time, so the library does not run out. If both of those areas have run out of supplies, please notify Access Services staff, who can retrieve more from the Director's Suite.
Whiteboards & Marker Kits
Whiteboards may also be checked out for use inside the Law Library using the tags attached to them in the plastic holders.
The whiteboards CANNOT be taken outside of the Law Library.
These items may be loaned for three hours at a time. If the tag does not work, barcodes can be located on the upper right corner of the frames (large rolling boards) or the side of the frames (medium and small rolling boards). These may also be renewed if no one is waiting to use one.
Markers and erasers are located in individual boxes inside the drawers behind the Service Desk. They may also be checked out for 3 hours. Extra whiteboard markers are kept in a container inside the credenza and may be used to replace dried out markers inside the boxes when needed.
Please do NOT check out marker kits with more than 2 markers in them. The library does not have enough markers to send out kits with more than two, otherwise, we are likely to run out before finals.
Please email Kelsey Heathcoat or Joy Whitfield regarding any broken whiteboards or if the backup supply of markers runs low.
Technology and Equipment Lending
The library has PC and Macbook chargers, headphones, HDMI cables, wall chargers, etc. available for loan. These items are kept in the drawers behind the Service Desk. Check the labels on each drawer for the location of the item you are looking for. Please make sure to return items back to the correct drawer and location in the drawer.
The keys for the drawers are kept on the green key ring in the top drawer of the small desk in the corner of the Service Desk area. Unlock the drawers at the start of the day and make sure the drawers are locked at closing.
Items may be checked out for up to 3 hours at a time. Students may check out more than one item at a time. Please make sure headphones go out with ear covers each time they are checked out. Ear covers can be located on the bookshelf between Offices 241 and 242, and are in a box on the shelf where the masks and gloves are located.